Success Metrics
Guesty is a property management software company specializing in short-term and vacation rental management. Together with Dots, Guesty has overcome its ITAM and IT logistics hurdle, saving time and money in IT procurement and more.
98.3%
IT Procurement Accuracy
120+
Orders Completed Successfully
$13,640
Total Savings in IT Procurement and Logistics
29 hrs
Saved Monthly by IT and Procurement
With Previous Supplier
- No reliable nor standardized process for onboarding and offboarding employees in the US.
- Complex issues handling shipping and equipment retrieval.
- Without clear visibility and one single platform, IT operations costs were through the roof.
- Unable to align equipment management with long-term IT strategy.
- Dissatisfied new hires leading to a poor initial experience of the company.
With Dots
- Remote onboarding and offboarding processes and costs are standardized.
- All shipping and secure equipment retrievals are handled through Dots platform.
- With multiple vendors to choose from, Guesty can always select the best price.
- Equipment management aligns with the company’s long-term strategy.
- New hires receive all IT hardware on time, ready for day one.
- Guesty can store their devices worldwide; no more shipping to and fro.
Guesty’s Challenge
Guesty, in rapid growth, found itself up against significant challenges with remote onboarding and offboarding. Frequent delays and inefficient processes meant that the company faced high costs and logistical complications in managing IT assets, as well as loss of face with new hires, and data risks.
They were particularly unhappy with the fact that the existing provider required equipment be rented rather than purchased, which did not align with Guesty’s long-term IT asset strategy. Not to mention, they found that the quality of service and communication was unsatisfactory.
They were also dissatisfied with the remote onboarding and offboarding services offered, as well as the communication during these processes: shipping and retrieving IT equipment across locations became increasingly difficult as the company expanded.
Guesty x Dots
After evaluating several solutions, Guesty selected Dots. The platform’s innovative IT asset management solution, specially tailored for optimal remote onboarding and offboarding, as well as its support of the full IT asset lifecycle ticked all the boxes for Guesty. Through Dots ITAM software, they could manage their IT procurement, shipping, storage, retrieval, and disposition all in one place.
“After thoroughly testing the Dots platform for the last month, we found it to be superior to our previous solution in every aspect. The onboarding and offboarding scenarios we tested in the US were seamless, and we were particularly impressed with the platform’s user-friendliness, operational efficiency, and excellent communication from the Dots team.”
Xavier Tadeo, IT Manager at Guesty
By eliminating rental fees and improving logistical efficiency (with all new hires being set up before day one), the company achieved a 31% reduction in overall IT procurement costs.
Guesty particularly highlighted the responsive customer success team playing a crucial role in ensuring a smooth execution and offering continuous support, listening out for feature updates and available for any queries.
Key Issues Solved
- The time and resources required for remote onboarding and remote offboarding are drastically reduced.
- Automations on Dots platforms, such as employee kits and quoting the best hardware prices from the multi-vendor network, save Guesty time and money.
- Remotely onboarded employees have a mistake-free, efficient experience and start on day one with a positive image of the company.
- MDM and HRIS integrations meant that onboarding to Dots was a simple, intuitive experience, removing unnecessary hassle from the process.
About Dots
Dots is automation for IT logistics. Our one-stop-shop platform provides all the tools you need for remote onboarding, IT procurement, electronic shipping, remote offboarding, device retrieval, IT asset disposition, and recycling.
Ready to find out how Dots can save you time, money, and stress? Join Dots for free and enjoy a 30-day Pro trial, no payment details required.
