No articles found :(
SLA Table
An SLA (service level agreement) Table in logistics outlines the response and resolution times for different supply chain and delivery-related requests. It sets clear expectations for service performance, ensuring timely handling of order processing.
SLA for procurement orders
| Region | Drafting Proposal | Approval Time Before Order Expiration | Processing | In transit | Delivered |
| Asia | 48 hours | 7 days | 5 days | 5 days | 24 hours |
| Europe | 48 hours | 7 days | 3 days | 3 days | 24 hours |
| Oceania | 48 hours | 7 days | 4 days | 4 days | 24 hours |
| North America | 48 hours | 7 days | 3 days | 5 days | 24 hours |
| South America | 48 hours | 7 days | 4 days | 4 days | 24 hours |
| Africa | 48 hours | 7 days | 5 days | 4 days | 24 hours |
- These are the maximum timeframes.
- These timeframes apply to in-stock items, excluding CTO products.
SLA for Logistics orders – Delivery, On/Offboarding from WH stock
| Region | Drafting Proposal | Approval Time Before Order Expiration | Processing | Pending Collection | In transit | Delivered |
| Asia | 48 hours | 7 days | 48 hours | 24 hours | 5 days | 24 hours |
| Europe | 48 hours | 7 days | 24 hours | 24 hours | 3 days | 24 hours |
| Oceania | 48 hours | 7 days | 48 hours | 24 hours | 4 days | 24 hours |
| North America | 48 hours | 7 days | 24 hours | 24 hours | 5 days | 24 hours |
| South America | 48 hours | 7 days | 48 hours | 24 hours | 4 days | 24 hours |
| Africa | 48 hours | 7 days | 60 hours | 24 hours | 4 days | 24 hours |
- These are the maximum timeframes.
- Off-boardings are not included in the SLA for pending collection, as they require the cooperation of the terminated or removed employee, which cannot be guaranteed.
- The provided timeframes are estimates and may be affected by external factors such as weather conditions, holidays, strikes, or other circumstances beyond our control.
What this article helpful?
