Unlocking Remote Success: Mastering Device Onboarding for Your New Hires

Chief Operating Officer
· 3 min read
IT remote team

It’s safe to say that remote work is here to stay. In fact, over a third of Americans are now working from home, representing a significant portion of the workforce. Employees have quickly adjusted to the flexibility afforded by remote work, and many have no desire to return to a traditional office environment

“We’re now seeing many companies start as remote-first companies.”

Julia Pollak, chief economist at ZipRecruiter

The Foundation of Successful Remote Onboarding

At the heart of successful remote onboarding lies meticulous planning and execution. The initial steps towards integrating new hires into your remote workforce start with equipping them with the necessary tools and information. This encompasses not only the physical hardware but also access to essential software, systems, and the knowledge to use them effectively.

Utilizing ITAM Software for Seamless Integration

ITAM software stands as a cornerstone in the remote onboarding process. This powerful tool facilitates the tracking, management, and optimization of the IT assets within an organization. By leveraging ITAM software, companies can ensure that every new hire receives the required equipment and access rights promptly and efficiently. This software aids in streamlining the asset management process, ensuring a hassle-free integration of new employees into the company’s digital environment.

online meeting

The Remote Employee Onboarding Checklist: A Vital Tool

The creation of a remote employee onboarding checklist is a vital step in ensuring nothing is overlooked. This checklist should cover every aspect of the onboarding process, from hardware delivery and software installations to access permissions and security protocols. A comprehensive remote onboarding checklist serves as a roadmap, guiding the IT department and the new employee through each step of the onboarding journey.

“I truly believe that onboarding is an art. Each new employee brings with them a potential to achieve and succeed. To lose the energy of a new hire through poor onboarding is an opportunity lost.”

Sarah Wetzel, Director of Human Resources at engage:BDR

Your checklist for fast, effective device onboarding for new hires

So, what can you do to get new employees familiar with your tech stack and online as quickly as possible? Here are the key considerations for safe and effective device onboarding: 

  • Standardize hardware and software: Establish a set of standardized computers, monitors, and other equipment and software that’s compatible with your organization’s workflows and security requirements. This streamlines the procurement process and ensures consistent performance across devices.
  • Pre-configuration and testing: Prior to delivering devices to remote employees, pre-configure them with the necessary software, settings, and security measures. Make sure each device is compatible with your organization’s IT infrastructure.
  • Clear documentation and instructions: Provide detailed documentation and instructions for remote employees regarding the steps they need to take for device setup, software installation, and security protocols. 
  • Remote assistance and troubleshooting: If possible, establish a dedicated IT support system that offers remote assistance and troubleshooting to address any technical issues as they arise, minimizing downtime. 
  • Security protocols and training: Educate remote employees about your organization’s security protocols, data protection measures, and best practices for maintaining a secure work environment. Offer training or resources that emphasize the importance of cybersecurity and how employees can contribute to safeguarding company information.

It’s also important to provide ongoing support to remote employees, to make sure they have technical assistance and resources for future device upgrades, software updates, or any technology needs that may arise down the track. 

Asset Management and Lifecycle Management: Ensuring Long-Term Success

Effective asset management and lifecycle management are pivotal in maintaining the efficiency and longevity of the IT assets distributed to remote employees. These processes involve tracking the usage, performance, and maintenance of hardware and software over time, ensuring that every piece of equipment remains in optimal condition and is updated or replaced as necessary. By incorporating robust lifecycle management practices, companies can maximize the value of their IT assets and prevent potential disruptions in the remote work setup.

Crafting an Engaging and Supportive Onboarding Experience

Beyond the technical aspects of device setup and asset management, the remote onboarding process should also foster a sense of belonging and engagement among new hires. This includes regular check-ins, virtual meet-and-greets, and access to online communities where they can connect with their peers. By creating an inclusive and supportive environment, companies can enhance the overall experience for remote employees, encouraging retention and promoting a positive company culture.

Conclusion: The Path to Remote Onboarding Mastery

In conclusion, mastering remote onboarding requires a holistic approach that encompasses efficient device onboarding, utilization of ITAM software, thorough asset and lifecycle management, and the creation of a supportive remote work culture. By following the strategies outlined in this guide, companies can unlock the full potential of their remote workforce, ensuring that new hires are well-equipped, informed, and ready to contribute to the organization’s success.

As the digital workplace continues to evolve, the practices surrounding remote onboarding will undoubtedly refine and expand. Companies that stay ahead of the curve, adapting to new technologies and methodologies, will thrive in this dynamic landscape, building a resilient and efficient remote workforce that is prepared for the challenges of the future.

Get your new hires online faster with Dots

At Dots, we make it easy for you to equip new hires by providing end-to-end support to your remote workforce. We offer fast delivery and global coverage to connect your workers with the IT hardware they need, wherever they are. 

Contact our team to learn how to set your remote employees up for success with Dots.

Chief Operating Officer

Connecting the dots