GDPR compliant
Dots is designed to support GDPR compliance through secure data handling, controlled access, and privacy-focused practices.
Dots for Slack
Bring IT operations into Slack. Get real-time updates, approve actions, and stay aligned – without leaving Slack.
Official Dots integration for Slack
Secure
Real-time notifications
Compliance strip
What you can do with Dots in Slack
Get real-time notifications for purchase orders, deliveries, and device handling.
Approve purchase and delivery offers directly from Slack.
Confirm deliveries arrival without logging into Dots.
Stay informed on device retrievals, warehouse activity, and logistics updates.
Receive confirmation when data wipe & clean requests are completed.
Follow all order-related comments and updates in one shared Slack channel.
Set up integration
Set up the Dots Slack integration
Step 1
Create a dedicated Slack channel
- Open Slack and log in to your workspace.
- Click the arrow next to Channels and select Create channel.
- Name the channel (for example: #dots-updates).
- Choose whether the channel should be public or private.
- Click Create and add relevant team members (or skip for now).
Step 2
Connect Slack to Dots
- Go to the Integrations page in your Dots dashboard.
- Select Slack and click Allow & Continue.
- Choose the Slack workspace you want to connect to.
- Select the Slack channel you created in Step 1.
- Click allow and continue.
Once authorized, you’ll be redirected back to Dots and see a confirmation that Slack is connected.
Step 3
Add the Dots app to your Slack channel
To allow Dots to post messages into your channel:
- Go back to Slack and open the channel you created.
- Type @Dots in the message box.
- Select Dots App from the dropdown.
- When prompted, click Add to Channel.
Slack message examples
Real Slack message examples
Delivery confirmation
available (actionable)
The delivery has been completed and awaits confirmation. Confirm directly from Slack, or Dots will finalize it after a few days.
Your purchase offer
is ready (actionable)
When our procurement team uploads a quote, you’ll get a Slack notification to review the order details and approve the offer instantly.
Your devices have arrived
at the warehouse
The delivery has been completed and awaits confirmation. Confirm directly from Slack, or Dots will finalize it after a few days.
Privacy & security
Security is our priority
Security and privacy are core principles of the Dots platform. Dots is built with enterprise-grade security and follows industry best practices to protect your data.
We are SOC 2 compliant
SOC 2 is an audit standard focusing on data protection. It shows our company’s strict data protection measures.
Permission & security
Permissions Dots requests from Slack
Dots requests a limited set of permissions required to deliver notifications and enable actions in Slack.
How Dots uses Slack data
Dots uses Slack data solely to enable communication between the Dots platform and your Slack workspace.
Data storage & privacy
Dots stores only essential integration data. Slack messages aren’t used for marketing, data is securely protected, and access is restricted to authorized users.
Admin approval & workspace permissions
Installation may require approval from a Slack workspace administrator based on your workspace settings.
Disconnect Slack
You can disconnect the integration at any time. Dots will immediately stop sending messages and processing actions.
Troubleshooting
Find solutions to common setup issues, permissions errors, and messaging problems.
Need help? Our support team is here to help you get the most out of dots in Slack.
Contact supportPermissions explained
Dots only requests permissions that are necessary for the integration to the work as described.
| Slack permission | Why Dots needs it |
|---|---|
| chat:write | Send messages as @Dots. |
| groups:write | Manage private channels that Dots has been added to and create new ones. |
| channels:read | View basic information about public channels in a workspace. |
| incoming-webhook | Post messages to specific channels in Slack. |
Dots does not use Slack data for advertising, profiling, or selling information to third parties.
FAQ
You ask, we answer
What is the Dots Slack integration?
The Dots Slack integration brings real-time IT operations updates and actionable workflows directly into your Slack channels. You can receive notifications, review information, and approve or confirm actions without leaving Slack.
What Slack permissions does Dots require and why?
Dots requests only the Slack permissions needed for the integration to work.
These permissions allow Dots to:
- Send notifications to connected Slack channels
- Access basic channel information needed during setup
- Support notifications in private channels when enabled
- Process actions taken from Dots messages
- Identify which Slack user interacted with a notification
The exact permissions requested are shown during the Slack installation process.
What data does Dots access in Slack?
Dots only accesses the Slack data required to provide the integration functionality. This may include:
- Workspace information
- Channel information
- User information related to workflow actions
- Messages generated by the Dots integration
Dots does not access unnecessary Slack data.
How is data from Slack used and stored?
Slack data is used solely to enable notifications, approvals, confirmations, and workflow actions within Dots. Dots:
- Stores only information necessary to maintain the integration
- Uses industry-standard security controls
- Restricts access to authorized personnel and systems
- Does not use Slack data for advertising or profiling
Can I choose which channel receives Dots notifications?
Yes. During setup, you can select the Slack channel where Dots will send notifications and updates. You can update this channel later through your Dots integration settings.
Who can approve actions in Slack?
Only users with the appropriate permissions in Dots can approve workflow actions such as purchase requests, deliveries, or other operational tasks. Permissions are managed through your Dots account settings.
What actions can I take from Slack?
The Dots Slack integration helps your team stay updated and take action on important Dots workflows directly from Slack.
The notifications you receive depend on your Dots notification settings. Some notification types can be enabled or disabled, allowing your team to control which updates are sent to Slack.
Depending on the notification, you may be able to:
- Review important updates
- Respond to action-required notifications
- Open related orders or workflows in Dots
- Follow warehouse and delivery updates
- Stay informed about device and asset activity
Some actions can be completed directly from Slack, while others will direct you to Dots to review or complete the next step.
Not all notification types are customizable.
Who can take action from Slack?
Team members who have access to the Slack channel connected to Dots can interact with the available notifications and actions.
We recommend connecting Dots to a dedicated channel that includes the relevant team members, so operational updates and actions remain visible to the right people.
How is Slack data used and stored?
Dots uses Slack data only to support the integration and related workflow activity, such as notifications and actions taken from Slack.
We only process the information needed for the integration to work and do not use Slack data for advertising or profiling.
Access to integration data is limited to the systems and team members required to operate and support the service.
What happens if no one responds to a request?
If no action is taken, Dots may automatically continue the workflow after a set period of time.
For example, some delivery confirmations can be completed automatically if the recipient does not respond within the defined timeframe.
The exact behavior depends on the workflow and your organization’s configuration.
Can I disconnect Slack from Dots?
Yes. To disconnect Slack:
-
- Open Dots.
- Navigate to Integrations.
- Select Slack.
- Click Disconnect.
Once disconnected, Dots will stop sending notifications and processing Slack-based actions.
Do I need admin approval to install Dots in Slack?
It depends on your Slack workspace settings.
Some companies require a Slack Workspace Admin to approve new apps. If Slack asks for approval during setup, contact your Slack administrator.
On the Dots side, you need to be a Dots Admin with edit permissions to set up the Slack integration. Once connected, you can add the integration to the relevant Slack channel.
Is Dots available for private channels?
Yes. Dots can support private channels when the required Slack permissions have been granted and the Dots app has been added to the selected channel.
How do I get help if something isn’t working?
If you experience issues with installation, permissions, notifications, or workflow actions, contact our support team. Our team will help troubleshoot the issue and guide you through the resolution process.
Where can I learn more about security and compliance?
You can learn more by visiting our Security and Privacy resources. Dots follows industry best practices for protecting customer data and maintains compliance standards including:
- SOC 2 Compliance
- GDPR-Aligned Privacy Practices
- Secure Access Controls
- Data Protection Measures
For detailed information, visit our Security Center or Privacy Policy.
We are committed to transparency and security
If you have any questions about our Slack integration, please reach out to our team.
