Break-Fix Model

What is a break-fix model in the context of IT asset management?

In a break-fix model, you wait for something to break before you repair it. It’s a reactive way to handle IT support, kind of like ignoring your car’s oil change light until smoke starts pouring from the hood!

Picture your team in panic, dialing for repair services. You can prevent this by creating a proactive service level agreement (SLA) or maintenance plan.